Privacy Policy – Sten Lodge

Last updated: 2025-12-23

At Sten Lodge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data during your stay.

1. Information We Collect

A) Information from Booking.com:

When you book through Booking.com, we receive limited information including:

Guest name(s)
Booking dates and room type
Contact information (email, phone) if provided by Booking.com
Special requests or preferences

B) Information collected on-site:

Passport copies (required by Indonesian law):

Full name
Passport number
Nationality
Date of birth
Passport photo page

This information is collected from all non-Indonesian citizens and submitted to Indonesian Immigration authorities as legally required.

C) Technical information (if applicable):

WiFi usage logs (for network security)
Basic security camera footage (public areas only, for safety)

2. How We Use Your Information

Your personal information is used only for:

Legal compliance: Submitting passport data to Indonesian Immigration
Guest services: Managing your stay, special requests, and communication
Safety & security: Ensuring a safe environment for all guests
Property management: Operational purposes related to your reservation

We do not:

Sell or rent your personal information
Use your data for marketing purposes
Share your information with unrelated third parties

3. Data Sharing

We share personal information only when:

Required by law: Passport copies submitted to Indonesian Immigration authorities
Requested by Booking.com: Booking management and guest support
Emergency situations: Necessary to protect guest safety or comply with legal obligations

4. Data Storage & Security

Passport copies are stored securely in locked physical files or encrypted digital storage
Access is limited to authorized staff only
WiFi networks use industry-standard encryption
Data is retained only as long as required by Indonesian law (typically immigration records are kept for audit purposes)

5. Third-Party Services

We work with trusted partners to provide services:

Booking.com: Reservation platform (subject to their privacy policy)
Internet service providers: WiFi access for guests
Security systems: CCTV for public area safety

6. Your Rights

Under Indonesian law and our internal policies, you have the right to:

Know what personal information we hold about you
Request corrections to inaccurate information
Understand how your data is used

Please note: Passport data collection is mandatory under Indonesian immigration law. We cannot waive this requirement.

7. Cookies & Website Analytics

Our website may use basic cookies and analytics (e.g., Google Analytics) to:

Understand visitor behavior
Improve website performance
Display maps and location information

These tools do not collect personally identifiable information and can be disabled in your browser settings.

8. Data Retention

Passport copies: Retained as required by Indonesian immigration law (typically 1-2 years)
Booking information: Retained for operational and legal purposes (tax reporting, etc.)
WiFi logs: Typically retained for 30-90 days for security purposes

After required retention periods, data is securely deleted or anonymized.

9. Children’s Privacy

Sten Lodge does not knowingly collect personal information from children under 18 except as part of family bookings (where parents/guardians provide information) or as required by immigration law (passport copies).

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date above indicates the current version.

11. Contact Us

For privacy-related questions or requests:

Sten Lodge
Email: info@stenlodge.com
Phone/WhatsApp: +62 813 3722 9724
Website: www.stenlodge.com