Refund & Return Policy – Sten Lodge

Last updated: 2025-12-23

At Sten Lodge, all bookings and payments are handled exclusively through Booking.com. This policy explains how cancellations and refunds work for your stay with us.

1. Booking & Payment Platform

All reservations and payments for Sten Lodge are processed through Booking.com. By completing a booking on Booking.com, you agree to their terms and conditions, payment policies, and cancellation rules.

Sten Lodge does not process payments directly.

2. Cancellations & Refunds

All cancellation and refund requests must be handled through Booking.com:

How to cancel: Log in to your Booking.com account and manage your reservation
Cancellation rules: Depend on the rate/room type you selected at booking
Refund processing: Managed entirely by Booking.com according to their policies

Sten Lodge has no control over refund amounts, timing, or policies. These are determined by:

The rate plan you selected when booking
Booking.com’s general terms and conditions
Payment method and bank processing times

3. Changes to Your Reservation

To modify dates, room type, or guest details:

Contact Booking.com customer service directly; or
Manage your booking through your Booking.com account

Changes are subject to availability and Booking.com’s modification policies.

4. Property-Initiated Cancellations

In the rare event that Sten Lodge must cancel your reservation due to unforeseen circumstances (extreme weather, safety concerns, force majeure), Booking.com will:

Notify you immediately
Process a full refund according to their policies
Assist you in finding alternative accommodation if possible

5. No-Show Policy

If you do not arrive on your scheduled check-in date without prior cancellation through Booking.com, the no-show policy stated in your booking confirmation will apply. Refunds for no-shows are handled by Booking.com.

6. Contact for Booking Issues

For all cancellation, refund, or payment issues:

Contact: Booking.com customer service
Website: www.booking.com
Use the “Contact Property” feature in your Booking.com account to reach us for questions about your stay (not payment/cancellation)

For questions about your stay experience at Sten Lodge: